Member Portal

Help and FAQs

Logging into your account and directory
  1. Go to (you’ll find the link under the Member menu at the top of your screen).
  2. Enter your email address
  3. Enter your password. If you can’t remember your password, you can use the “Forgot my Password” link and it will be emailed to the address connected with your account.
Changing your Password
  1. Log in (see above)
  2. Go to ‘Manage my Account’ and click on the ‘About‘ tab
  3. Scroll down to the bottom and click on the ‘Change my Password’ link
  4. Click ‘Save and Continue’ at the bottom of the page.
Why isn't my business showing in the directory?

If your business isn’t showing in the directory, it’s most likely that your membership is past-due. You will receive reminders about this, and you can still log in to check your details.

  1. Log in (you may need to use the ‘Forgot Password’ option)
  2. Click on the ‘About‘ tab and scroll down to the bottom. You can check when your membership is due for renewal.
  3. If you need to renew, click on the Renew/Upgrade button and follow the prompts.
  4. You can also check when you last paid your membership fee by going to the ‘Payments‘ tab
  5. Click ‘Save and Continue’ at the bottom of the page.

Existing members have 28 days after the renewal date to complete payment after which your listing is hidden in the directory. It will show again after payment has been received.

If you are new member you have access to your account and directory during which time your membership needs to be approved by the Board, and payment received.

If you think you’re a member but can’t log in or reset your password, you will need to contact us. Members who are 6 months or more past-due are generally deleted from the directory.

Why did I get two invoices for membership fees?

While we’re upgrading to the new member directory, there may be some duplication of effort. If this has happened, please contact us so we can check! We thank you for your understanding.

Can I hide my street address in the directory?

If you operate your business from your home, you may not want everyone to know where that is! We understand totally and you can hide your street address from displaying in the member directory.

  1. Log in to your account
  2. Click on the ‘About‘ tab
  3. Click on “Privacy: Do not show street address”
  4. Scroll down and click ‘Save and Continue’

You can change this setting at any time.

Can I contact a business who's listed in the directory?

Yes, you can. But we would remind you that this is a service which is not to be used ‘spam’ our members. It is for this reason that email addresses are not visible. You can check our LCCI Terms & Conditions for Website Use.

  1. In any member business profile, click on the ‘Send a Message’ link in the Contacts tab
  2. Create your email
  3. Preview, then send

Depending on the level of security a business may have on their email system, your message may arrive in their spam or junk folder/s. We have no control over this but have made every effort to not have this happen.

If you are logged into your account when you contact another member, you aren’t asked for your email address; if you aren’t logged in, you’ll be asked to include additional details.

Updating my profile/listing in the directory

Each listing in the directory displays in several sections:

  • About
  • Gallery
  • Member to member deals/offers
  • Contacts

You can also:

  • choose an unlimited number of categories to tag your business, but we really would suggest 3 or 4 at most.
  • add additional contacts for your business

On the home page of the directory, there is a ‘business card’ display which also includes a ‘tagline’ if you choose to add one along with your business logo or image.

To update your listing, log into your account, and follow the prompts.

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