Policies and Forms

Business Lismore (LCCI) Constitution, updated 21 September 2022


Business Lismore (LCCI) Social Media Policy, 20 April 2016

Business Lismore (LCCI) Terms & Conditions for Website Use, 20 April 2016

Request Use of the LCCI Logo, 20 April 2016 (being reviewed)

Business Lismore (LCCI) Membership Nomination

Board Members’ Code of Conduct

Approved: 20 April 2016

In all our operations and relationships we will conduct our affairs in an honest, fair and principled manner, adhering to a high standard of professional conduct at all times.

Personal behaviour- it is expected that board members will:

  • Act ethically, with honesty and integrity, in the best interests of the LCCI at all times.
  • Not make improper use of their position as board members to gain advantage for themselves or for any other person
  • Exercise due care, diligence and skill.
  • Take individual responsibility to contribute actively to all aspects of the board’s role according to the board member duty statement.
  • Make decisions fairly, impartially and promptly, considering all available information, legislation, policies and procedures.
  • Make reasonable enquiries to remain properly informed.
  • Understand the financial, strategic and other implications of decisions.
  • Act in a financially responsible manner.
  • Understand financial reports, audit reports and other financial material that comes before the board.
  • Attend a minimum of 80% of board meetings.
  • Treat colleagues with respect, courtesy, honesty and fairness, and have proper regard for their interests, rights, safety and welfare.
  • Not harass, bully or discriminate against colleagues, members of the public and/or employees.
  • Contribute to a harmonious, safe and productive board environment/culture through professional workplace relationships.

Communication and official information – it is expected that board members will:

  • Channel all communication between board and staff on business matters through the Chairperson and the Executive Officer.
  • Not disclose official information or documents acquired through membership of the board, other than as required by law or where agreed by decision of the board.
  • Not make any unauthorised public statements regarding the business of the LCCI.
  • Support, adhere to and not contradict the formal decisions of the board made in its meetings.
  • Respect the confidentiality and privacy of all information as it pertains to individuals.
  • Ensure information gained as a Director is only applied to proper purposes.

Conflicts of interest – it is expected that board members will:

  • Disclose any personal or business interests which may give rise to actual or perceived conflicts of interest.
  • Not allow personal or financial interests, or the interests of any associated person, to conflict with the interests of the LCCI.
  • Where conflicts of interest do arise, ensure they are managed in the public interest.
  • Ensure that they decline gifts or favours that may cast doubt on their ability to apply independent judgment as a board member.

In addition, board members commit to:

  • Taking responsibility for reporting improper conduct or misconduct which has been, or may be occurring in the workplace, reporting the details to the relevant people or agency.
  • Taking responsibility for contributing in a constructive, courteous and positive way to enhance good governance and the reputation of the board of the LCCI.

Privacy Policy

Approved: LCCI Board, 20 April 2016 [pdf]

Our Commitment

The Lismore Chamber of Commerce & Industry (LCCI) is committed to providing you with the highest levels of professional service. This includes protecting your privacy in accordance with the Privacy Act 1988 (Cth) (the Privacy Act). We understand the importance placed on the privacy of your personal information.

The Company will take all reasonable steps to protect the privacy of the personal information that we collect, use or disclose. Our Privacy Policy sets out how we intend to do so.


This policy applies to all clients, customers, suppliers and prospective employees. This Policy does not apply to acts and practices of the LCCI which relate directly to the employee records of the Company’s current and former employees.

What is personal information?

Personal information is any information that can be used to identify you. This includes any personal information or opinions about you, whether true or not, no matter how the information or opinions are recorded.

Sensitive information is a special category of personal information and includes, but is not limited to, information about your health, race or ethnic origin, political or religious beliefs, membership of a trade union or association, or criminal record. We will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Privacy Act or to comply with any other legislation.

Collection of personal information

The LCCI collects personal information necessary to lawfully and ethically carry on its business or to recruit future employees.

If you would like to access any of our services on an anonymous basis, please tell us. If this is possible and lawful, we will take all reasonable steps to comply with your request. However, we may not be able to provide the services or supply the product in question if we are not provided with the personal information requested.

What personal information do we collect and use?

The nature and extent of personal information collected by the LCCI varies depending on your particular interaction with the LCCI.

Personal information that we may collect and use includes your name, position, date of birth, current address, facsimile numbers, email address, telephone numbers, next of kin, tax file number, education details, Australian Business Number, bank details, business references, financial details, details about your business, drivers licence number and preferred means of contact, professional credentials, hobbies and interests.

The personal information that we collect and hold usually falls into one of the following categories:

  • personal information, including name and contact information of persons consenting to receive marketing and other promotional material on their or their employer’s behalf;
  • information and opinions from referees of prospective employees; and
  • personal information about our customers, suppliers or their respective officers or employees, in the course of conducting our business.

We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.

We will not use your personal information in a manner contrary to the Privacy Act or this Policy.

How do we collect personal information?

Where possible, we collect your personal information directly from you. We collect information through various means, including interviews, appointments, forms and questionnaires. If you feel that the information that we are requesting, either on our forms or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.

In some situations we may also obtain personal information about you from a third party source. If we collect information about you in this way, we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information and the organisations to which we may disclose your information, subject to any exceptions under the Privacy Act.

When do we disclose your personal information?

We will use and disclose your personal information for the purpose for which it was collected. We may also use and disclose it for related or ancillary purposes, such as for the development and marketing of our products and services. We guarantee that we will not sell your personal information to any third party, except as permitted under the Privacy Act or by law.

For the purposes referred to in this Policy, we may disclose your personal information to external organisations including:

  • your referees;
  • your former employers;
  • credit agencies;
  • our professional advisors, including our accountants, auditors and lawyers;
  • our Related Entities and Related Bodies Corporate (as those terms are defined in the Corporations Act 2001 (Cth)); and
  • our contractors and suppliers.

Do we send information overseas?

We do not generally send personal information out of Australia. If you need us to send information to another country we will do so with your consent. If we are otherwise required to send information overseas we will either obtain your consent and/or take measures to protect your personal information. We will protect your personal information either by ensuring that the country of destination has similar protections in relation to privacy or that we enter into contractual arrangements with the recipient of your personal information that safeguards your privacy.

Access to and correction of your personal information

We will take all reasonable steps to ensure that the personal information that we hold is accurate and up to date. You have a right to access and copy your personal information, subject to certain exceptions provided for in the Privacy Act. If you believe that personal information we hold about you is not accurate, complete or up to date, or your details are about to change, please inform us and we will take all reasonable steps to correct or update our records. We may charge a reasonable fee for photocopying any information requested by you.

Security of your information

We will take all reasonable steps to secure your personal information.

Our website

A person may use our website anonymously but any information which a person chooses to submit to us will be treated in accordance with this Policy.

Our internet service provider may record details of visits to our site and when visiting our site your visit may be logged and the following information collected:

  • the visitor’s server address, domain name and browser type;
  • the date and time of the visit to the site;
  • the pages accessed and the documents downloaded;
  • the previous website visited;
  • the user’s operating system; and
  • the links followed from other sites to get to the current site.

The information listed above is collected for statistical and research purposes only and will only be utilised internally by the LCCI.

How to contact us

If you would like more information on privacy or have any questions in relation to this policy please contact our Executive Officer by email at admin@lismorechamber.com.au. Our full contact details are available from our website at lismorechamber.com.au.